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The Fine Print
Minimum Order
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WHOLESALE ONLY.
- Winter Shipping minimum $1,000.
Applies to winter orders that may include a mix of bareroot, plugs, and containers.
- Summer-Fall Shipping minimum: $2,000.
Applies to container plant orders shipping during the summer and fall season.
- Prices FOB our Nursery
- Please order in full bundles (shown alongside prices).
Acknowledgments
- We will acknowledge your order soon after you place it. As final harvest grades and counts come in, we will know more accurately what we will ship and notify you if there are significant concerns.
- We will do our best to match the sizes and quantities in your order. However, at grading or shipping we may still need to substitute a size smaller or larger than we originally acknowledged unless you specify “no substitutions”.
Deposits and Payment
- If you are on Pay in Advance (PIA) terms you must submit a 25% deposit within a month of confirmation in the fall to reserve plants.
- If you cancel your spring order after January 15, or fail to complete full payment you may forfeit your deposit.
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PIA customers prepay for plants and shipping costs are due upon receipt. Unpaid balance of the order must be received at minimum 3 weeks before the scheduled ship date to avoid delay and/or deposit forfeiture.
- Orders not secured by a deposit will receive lower priority in the event of crop shortage.
- No new order will be confirmed if your account is past due.
Credit Policy
- To established customers with a record of timely payment, we extend terms of Net 30 days.
- To request credit terms, customers must complete the credit application available online or from our office.
- Verifying credit can take up to 2-3 weeks. Please allow sufficient time to complete this process before your order is scheduled to ship. We will establish a reasonable limit based on your credit needs, the references you provide, and your history with us.
- Credit card payment will incur a 3% surcharge. The fee will be charged for each card transaction no exceptions.
- Past due accounts are subject to a 1.5% per month service charge (18% APR). Any account which becomes substantially overdue will revert to PIA for future orders.
- No C.O.D. orders under any circumstances.
- A $25.00 fee will be charged for returned checks.
- Accounts inactive for 2 years will revert to PIA and will need to fill out a new credit application.
Shipping and Pick-ups
- UPS and trucks can be arranged in-house or customers can arrange on their end. Our primary bareroot shipping season is from February 1st - March 31st when plants are mostly dormant. We do not recommend bare root shipments past March 31st. Container grown plants can be picked up year‑round. We will ship the best way after careful review of weather, plant condition, your delivery flexibility, and freight cost.
- Plants taller than 5 ft. must be shipped by truck or picked up at the nursery.
- We charge $150 to arrange trucking.
- We do not offer local delivery.
- Give us at least two weeks' notice when scheduling a pickup and try to schedule it for Thursday or Friday and give us a courtesy call if your plans change.
- If you do not show up on the pick-up date you specify we charge a 20% restocking after 2 days.
- Orders trucked outside of Oregon & Washington will include a temperature logger. These will be billed at cost and are $25 each. If you decline the logger then you must accept responsibility for plant loss due to freezing or spoiling in transit.
Canadian Orders
- Phytosanitary Certificate and export document fee is $100. Phytosanitary Certificate expires 14 days after issuance. If you delay or request a different ship date after we get a Phytosanitary Certificate for your order, we may have to get a new Phytosanitary Certificate, for which a $100 additional fee will apply.
- We charge a foreign transaction fee of $25 for any orders going outside of US.
- Please be certain to include on your import permit that soil/artificial soil mix is permitted; otherwise, your plants may be denied entry at the border.
- All payments must be made in US funds only. Due to lengthy bank processing times, we require wire transfer of funds unless other specific provisions are made. We will work with you to identify what best suits you, and still helps us to get paid on time.
Cancellations
- We assemble orders 1 week before the scheduled ship week. Please give us at least one month advance courtesy notice if you need to reduce/change your order so we can reallocate plants to other clients who may have them back‑ordered.
- A major order reduction or cancellation after an order has been staged will incur a 20% restocking fee.
- If we don't hear from you after our final letter, your order will be cancelled and future orders will require a 50% deposit before confirmation.