Question about wholesale ordering?

Find answers to our most common questions here:
  • WHOLESALE ONLY.
  • Winter Shipping minimum $1,000. Applies to winter orders that may include a mix of bareroot, plugs, and containers.
  • Summer-Fall Shipping minimum: $2,000.
    Applies to container plant orders shipping during the summer and fall season.
  • Prices FOB our Nursery
  • Please order in full bundles (shown alongside prices).
  • We will acknowledge your order soon after you place it. As final harvest grades and counts come in, we will know more accurately what we will ship and call you if there are significant concerns.
  • We will do our best to match the sizes and quantities in your order. However, at grading or shipping we may still need to substitute a size smaller or larger than we originally acknowledged unless you specify “no substitutions”.
  • If you are on Pay in Advance (PIA) terms you must submit a 25% deposit within a month of confirmation to reserve plants.
  • If you cancel your spring order after January 15, or fail to complete full payment you may forfeit your deposit.
  • PIA customers prepay for plants and shipping costs based on our best estimate of total charges. Despite our experienced judgement on expected UPS charges, if there's a remaining shipping balance, we'll simply bill you the final charges. Over payment will be refunded or credited to a future order.
  • Unpaid balance of the order, including freight, must be received at minimum 3 weeks before scheduled ship date to avoid delay and/or deposit forfeiture.
  • Orders not secured by a deposit will receive lower priority in the event of crop shortage.
  • No new order will be confirmed if your account is past due.
  • UPS and trucks can be arranged in house or customers can arrange on their end. Our primary bareroot shipping season is from February 1st - March 31st when plants are mostly dormant. We do not recommend bare root shipments past March 31st. Container grown plants can be picked up year‑round. We will ship the best way after careful review of weather, plant condition, your delivery flexibility, and freight cost.
  • We will ship the best way after careful review of weather, plant condition, your delivery flexibility, and freight cost. UPS 3 Day is your most secure delivery investment. If you instruct us to ship by UPS Ground, you must accept responsibility for any plant loss due to plants freezing or spoiling in transit. Plants taller than 5 ft. must be shipped by truck or picked up at the nursery. If your order needs to be shipped by your broker or your own truck, please let us know whom to contact.
  • We charge $150 to arrange trucking.
  • We do not deliver plants.
  • Set your pickup date carefully, please. Give us at least two weeks notice when scheduling a pickup, and try to schedule it for Thursday or Friday. Give us a courtesy call if your plans change, please.
  • If you do not show up on the pick up date you specify we charge a re-stocking fee of $200 after 2 days.
  • Boxes/packing material charged at cost.
  • Orders Trucked outside of Oregon & Washington will include a temperature logger to confirm the proper handling of plants in transit. These will be billed at cost. If you decline the logger then you must accept responsibility for plant loss due to freezing or spoiling in transit.
  • Phytosanitary Certificate (PC) and export document fee is $100.
  • PC expires 14 days after issuance. If you delay or request a different ship date after we get a PC for your order, we may have to get a new PC, for which a $100 additional fee will apply.
  • We charge a foreign transaction fee of $25 for any orders going outside of US.
  • Please be certain to include on your import permit that soil/artificial soil mix is permitted; otherwise, your plants may be denied entry at the boarder.
  • All payments must be made in US funds only. Due lengthy bank processing times, we require wire transfer of funds unless other specific provisions are made. We will work with you to ID what best suits you, and still helps us to get paid on time.
  • To established customers with a record of timely payment, we extend terms of Net 30 days.
  • To request credit terms, customers must complete the credit application available online or from our office.
  • Verifying credit takes at least 2-3 weeks. Please allow sufficient time to complete this process before your order is scheduled to ship. We will establish a reasonable limit based on your credit needs, the references you provide, and your history with us.
  • Credit card payment will incur a 3% surcharge.
  • Past due accounts are subject to a 1.5% per month service charge (18% APR). Any account which becomes substantially overdue will revert to PIA for future orders.
  • No C.O.D. orders under any circumstances.
  • A $25.00 fee will be charged for returned checks.
  • Accounts inactive for 2 years will revert to PIA and will need to fill out a new credit application.

To request credit terms, please complete our Credit Application (PDF) and mail, fax, or email the original to us.

Processing typically takes 4–8 weeks.

  • We assemble orders 1 week before the scheduled ship week. Please give us at least one month advance courtesy notice if you need to reduce/change your order so that we can reallocate plants for other clients who may have them back-ordered.
  • A major order reduction or cancellation after an order has been staged will incur a 20% restocking fee.
  • If we don't hear from you after our final letter, your order will be cancelled and future orders will require a 50% deposit before confirmation.

Price consideration may be available for larger, recurring orders contracted in advance. Please contact us to discuss availability, timing, and ordering details.

If there are items you need on an annual basis, we can create a yearly Standing Order. We roll them into the next season. That way your order gets priority status.

FIND OUR FINE PRINT HERE

A comprehensive review of the business details in our relationship - minimum order, deposit and payment, credit policy, delivery methods, etc. Please review this carefully so we can answer any additional questions you may have.